Returns & Exchanges
At Tic Toc, we want you to love your new fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, we are committed to making your exchange or refund as effortless as possible.
Initiate Your Request
Log into your Tic Toc account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place the original, unworn garments with all tags attached into the original packaging or a secure mailing bag to ensure they arrive safely.
Ship It Back
Affix the prepaid label to your package and drop it off at any authorized shipping location or schedule a carrier pickup at your convenience.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing